Privacy policy – Platinum Shuttle Chauffeur Service
Platinum Shuttle privacy policy
1st area of application
With this privacy policy, Kay Schaller Platinum Shuttle Limousine Service (hereinafter referred to as “Platinum Shuttle”) informs you about the handling of the personal data received from you. We take the protection of your personal data very seriously and protect your privacy when processing it in accordance with the applicable data protection regulations.
This Privacy Policy informs you as a visitor to the Platinum Shuttle websites, as a user or customer of the Platinum Shuttle online platform, a Platinum Shuttle app or other Platinum Shuttle services (together also “Platinum Shuttle Services”) about which of your personal data is processed by Platinum Shuttle and for what purpose. The Platinum Shuttle Services are not intended for minors.
2. name and contact details of the person responsible
Responsible for data processing within the meaning of the General Data Protection Regulation (GDPR) is
Platinum Shuttle Chauffeur Service
Kay Schaller
Pariser Platz 6A
10117 Berlin
E-mail: info@platinumshuttle.de
You can find more information about Platinum Shuttle in our legal notice.
3. contact details of the data protection officer
Our data protection officer is:
Platinum Shuttle Chauffeur Service
Kay Schaller
Pariser Platz 6A
10117 Berlin
You can contact our data protection officer in confidence at any time by post at the above address. Alternatively, you can also contact our data protection officer by e-mail at: datenschutz@platinumshuttle.de.
4. data security
Platinum Shuttle implements appropriate technical and organizational security measures to ensure a level of security of personal data appropriate to the risk, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity. The transmission of personal data between your end device and Platinum Shuttle is always encrypted (SSL encryption). You can recognize an encrypted connection by the lock symbol in the address bar of your browser.
5. provision of the websites
When you use the Platinum Shuttle websites, both as a guest and as a registered user, data about your usage behavior is automatically collected via your browser (hereinafter referred to as “surf data”). This includes your IP address, the status code, the Platinum Shuttle websites visited, the date and time of the server request, browser type and browser version, referrer (previously visited page), transferred files and data volume. This surfing data is stored by Platinum Shuttle in so-called log files.
We inform you in detail about the cookies and analysis services used by Platinum Shuttle in section 6 and the cookie guidelines in our privacy policy. Under no circumstances will this surfing data be passed on to third parties.
The processing of surfing data only serves to establish and maintain the technical connection when surfing the Internet. Your data will be used anonymously by Platinum Shuttle to analyze the use of our websites, to design and improve our service to meet your needs, to identify and eliminate technical or process-related faults and problems and to prevent illegal use of our service (e.g. fraudulent booking, cyber attacks).
The stored log files are deleted or anonymized if they are no longer required to ensure the general functionality of the website. Platinum Shuttle will only retain the log files beyond this if you have consented to this or if there are statutory retention obligations.
The legal basis for the processing of personal data when providing the websites is Art. 6 para. 1 lit. f GDPR (legitimate interest of Platinum Shuttle). Insofar as you as a user or customer of Platinum Shuttle have consented to the extended use of your surfing data, the legal basis is Art. 6 para. 1 lit. a GDPR.
6. cookies, pixels and similar procedures
When using Platinum Shuttle, cookies, pixels or similar processes may be used. This procedure is common for most large websites.
Cookies are small text files and pixels are small graphic files that can be stored on the user’s end device. You can find comprehensive information on the cookies, pixels and similar procedures used by Platinum Shuttle in our Cookie Policy.
During your visit, Platinum Shuttle will set the necessary cookies, which are technically necessary, improve the functionality or make the use of the website more user-friendly (e.g. language, login status). Platinum Shuttle also uses its own anonymized cookies to analyze and improve the use of the website, to detect and eliminate technical or process-related malfunctions and problems, and to prevent illegal use of Platinum Shuttle services (e.g. fraudulent booking, cyber attacks).
In addition, Platinum Shuttle uses its own cookies, pixels or similar processes or those originating from advertising partners (e.g. search engine providers, advertising networks or sales partners) to improve our service or to measure, evaluate, design and improve advertising media. In this respect, Platinum Shuttle uses various analysis tools. As far as possible, the data collected is evaluated in pseudonymized or anonymized form.
By registering as a user of the Platinum Shuttle website, you agree that we may process the data collected by means of the cookies, pixels and similar procedures mentioned in the cookie policy for the purposes mentioned, including in connection with your account. This consent can be revoked free of charge at any time with effect for the future.
You can prevent the storage of cookies and delete existing cookies at any time in your browser settings. However, this may mean that individual functions of the Platinum Shuttle services are not available or only available to a limited extent. The storage period varies for each cookie and can be viewed in your browser.
The legal basis for the processing of personal data when using cookies, pixels and similar procedures is Art. 6 para. 1 lit. a (your consent) and lit. f GDPR (legitimate interest of Platinum Shuttle).
7. special features for the Platinum Shuttle Apps
The Platinum Shuttle apps are another way to access our service. The Platinum Shuttle apps generally process personal data in the same way as the Platinum Shuttle websites.
When using the Platinum Shuttle app, Platinum Shuttle can also access additional data relating to the app or your end device, such as the device name, device manufacturer, model, operating system, app or SDK version, mode.
There are also push notifications in the Platinum Shuttle app, i.e. messages initiated by Platinum Shuttle in the app on your end device. You will only receive push notifications if you have consented to this on your end device. The legal basis for data processing is Art. 6 para. 1 lit. a GDPR (your consent).
A separate Platinum Shuttle App (“Driver App”) is provided for Platinum Shuttle employees and cooperation partners. Among other things, the name of the guest, date and time of the transfer, flight details and pick-up and destination addresses are transmitted via the driver app for the purpose of order fulfillment. The data is only transmitted for the purpose of fulfilling the order; the data is automatically deleted after the journey has ended.
8. social media / social networks
8.1. Social media presence of Platinum Shuttle
Platinum Shuttle maintains pages on social networks such as Twitter, Google (Google+), Instagram and Facebook. You can contact Platinum Shuttle via these pages. The respective provider of the social network provides detailed information on which personal data is processed and how.
8.2. Facebook, Instagram and Facebook Messenger
Platinum Shuttle uses services of the social network Facebook and Instagram, which is operated by Facebook Inc, 1601 Willow Road, Menlo Park, CA 94025, USA (“Facebook”). Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, is responsible for data processing in Europe. Facebook is certified for the “Privacy Shield” (https://www.privacyshield.gov/), which guarantees compliance with the level of data protection applicable in the EU. You can view Facebook’s data protection information here: https://www.facebook.com/about/privacy/
You can get in touch with us and exchange messages with Platinum Shuttle via Facebook Messenger and the Instagram app.
We inform you about Facebook cookies, pixels and similar procedures used by Platinum Shuttle in our cookie policy.
9. data processing during registration and use (of Platinum Shuttle Services and booking of journeys)
Platinum Shuttle processes the following personal data provided by you when you register and use the Platinum Shuttle services or when you book journeys (hereinafter referred to as “customer data”):
- Personal master data (salutation, title, first name, surname, company, address, zip code, city, country, password);
- Contact details (e.g. telephone number, cell phone number, e-mail address);
- Contract data (e.g. time and type of registration, status);
- Journey-related data (e.g. pick-up location, destination, times, flight number, instructions for the driver);
- Customer history (e.g. previous journeys);
- Contract billing data (e.g. invoices, status, billing address) and payment data (e.g. your PayPal address or bank details for the SEPA procedure. Credit card details are not stored by Platinum Shuttle at any time).
The customer data is used for the Platinum Shuttle Services, i.e. for the personalized fulfilment of the registration relationship (creation, storage, administration and support of your account), for the execution of the business transaction for booking a journey and for the fulfilment of your transport contract with the transport service provider. Platinum Shuttle passes on customer data to third parties, in particular to transport service providers, where necessary, so that the customer can be transported in accordance with their booking and the transportation can be processed. The payment data collected is stored by a payment service provider and transmitted to the financial services institutions or banks involved (see section 10.).
Personal data may be transferred to service providers in a third country outside the European Union or the European Economic Area in order to provide our services. Platinum Shuttle has suitable guarantees for these service providers in the form of an order data processing contract (see Art. 46 GDPR) to ensure the level of data protection. For the transfer of your data to travel service providers in a third country outside the European Union or the European Economic Area where the journey is scheduled to take place. As a rule, Platinum Shuttle cannot provide any further information on the level of data protection in the third country. In such a case, the personal data will be reduced to the minimum necessary (first name, surname, pick-up and destination address) to carry out your journey. An adequacy decision (see Art. 45 para. 3 GDPR) or appropriate safeguards (see Art. 46 GDPR) are not required for the transfer, as the transfer is necessary for the performance of a contract between the data subject and the controller or for the implementation of pre-contractual measures at the request of the data subject (Art. 49 para. 1 lit. b GDPR) or because the transfer is necessary for the conclusion or performance of a contract concluded by the controller with another natural or legal person in the interest of the data subject (Art. 49 para. 1 lit. c GDPR).
The legal basis for the processing of personal data for the registered use of the Platinum Shuttle Services and for the booking of journeys is Art. 6 para. 1 lit. b GDPR (fulfillment of contract). Insofar as the data subject provides additional, voluntary information (e.g. flight number, information to the driver), the legal basis is their consent pursuant to Art. 6 para. 1 lit. a GDPR and our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR.
Platinum Shuttle also processes customer data in order to analyse, personalize and improve the use of Platinum Shuttle services, to identify, limit and eliminate technical or process-related faults and problems, and to prevent unlawful use of Platinum Shuttle services (e.g. fraudulent bookings, cyber attacks). The legal basis for the processing of personal data in this respect is Art. 6 para. 1 lit. f GDPR (legitimate interest of Platinum Shuttle). In this respect, the data will not be passed on to recipients unless to Platinum Shuttle’s processors (see Art. 28 GDPR) or if otherwise permitted by law.
10. credit card data
All bookings with Platinum Shuttle can be paid by credit card. Credit card details only have to be entered once when booking for the first time and are protected against unauthorized access. A certified payment provider (Stripe) is used for this, whose systems meet the applicable security standards, such as the PCI DSS standard (Payment Card Industry Data Security Standard). For recurring transactions, the credit card data is stored with the commissioned PCI DSS-certified payment provider. The legal basis for the processing in this respect is Art. 6 para. 1 lit. b GDPR (fulfillment of contract).
Platinum Shuttle itself does not store credit card data at any time and has no authorization to access the provider’s data. The legal basis for this is Art. 6 para. 1 lit. f GDPR (legitimate interest of Platinum Shuttle).
11. communication with Platinum Shuttle
If you contact Platinum Shuttle (e.g. by phone call, contact form, Facebook Messenger or email), the data you provide will be processed to handle your request and respond to your query. The legal bases are Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (contract fulfillment and contract initiation).
Platinum Shuttle also uses data from the contact – where possible pseudonymized or anonymized – to design and improve our service in line with requirements, to identify and eliminate technical or process-related faults and problems and to prevent illegal use of Platinum Shuttle services (e.g. fraudulent bookings, cyber attacks). The legal basis for the processing of personal data in this respect is Art. 6 para. 1 lit. f GDPR (legitimate interest of Platinum Shuttle).
12. rights of data subjects
If your personal data is processed by Platinum Shuttle, you are the data subject (Art. 4 No. 1 GDPR). As a data subject, you have the following rights with regard to your personal data:
12.1. Right to information (Art. 15 GDPR)
The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data and further information on the data processing.
12.2. Right to rectification (Art. 16 GDPR)
The data subject shall have the right to obtain from the controller without undue delay the rectification or, where applicable, completion of inaccurate personal data concerning him or her.
12.3. Right to erasure (Art. 17 GDPR)
The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay where the data are no longer necessary, the data subject withdraws consent or objects to processing, the personal data have been unlawfully processed or where there is another ground for erasure pursuant to Art. 17 GDPR and the controller has no right to object to the erasure.
12.4. Right to restriction of processing (Art. 18 GDPR)
The data subject has the right to obtain from the controller restriction of processing where one of the conditions set out in Art. 18 GDPR applies, for example where the accuracy of the personal data is contested by the data subject or the processing is unlawful and the data subject opposes the erasure of the personal data.
12.5. Right to object (Art. 21 GDPR)
Insofar as the data processing is based on a legitimate interest on our part (Art. 6 para. 1 lit. f GDPR) or it concerns direct advertising, the data subject has the right to object to the processing of personal data concerning him/her at any time for the reasons stated in Art. 21 GDPR. The controller will then no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defense of legal claims.
12.6. Right to data portability (Art. 20 GDPR)
Pursuant to Art. 20 GDPR, the data subject has the right to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format and has the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided.
12.7. Right to lodge a complaint (Art. 77 GDPR)
Without prejudice to any other legal remedies, every data subject has the right to lodge a complaint with a supervisory authority pursuant to Art. 77 GDPR.
13 Data erasure and storage duration
We delete your personal data as soon as the legal basis for its processing no longer applies. In some cases, however, legal bases can also exist in parallel or a new legal basis can intervene if a legal basis ceases to exist, such as, for example, the following. the obligation to store certain data to fulfill a statutory retention obligation (e.g. under applicable commercial or tax law).
14. modification or updating of this privacy policy
Platinum Shuttle may update and change this privacy policy at any time. Users of the Platinum Shuttle Services will be informed and may be asked for renewed consent.
(as of May 25, 2018)
Platinum Shuttle Cookie Policy (as of 18.05.2018)
Platinum Shuttle may use cookies, pixels or similar processes. These are small files that are stored on your device so that we can recognize you or better collect information when you use the Platinum Shuttle websites or a Platinum Shuttle app.
Cookies can be divided into session cookies, which are automatically deleted at the end of the browser session, and permanent cookies, which are stored beyond the individual browser session and enable the end device to be recognized at a later date. A distinction can also be made between Platinum Shuttle’s own cookies and those from third-party providers.
You can prevent the storage of cookies or delete existing cookies in your browser settings at any time. However, this may mean that individual functions of the website or our app are not available or only available to a limited extent. The storage period varies for each cookie and can be viewed in your browser.
The legal basis for the processing of personal data when using cookies, pixels and similar procedures is Art. 6 para. 1 lit. a (consent) and lit. f GDPR (legitimate interest of Platinum Shuttle).
During your visit, Platinum Shuttle will set the necessary cookies, which are technically necessary, improve the functionality or make the use of the Platinum Shuttle website and apps more user-friendly. This involves, for example
- Your identification and authentication,
- Storage of user preferences and settings (e.g. language settings) that you have made,
- the transfer of information you have already provided so that you do not have to enter it more than once,
- security-relevant cookies or
Platinum Shuttle also uses its own cookies to analyze and improve the use of the website and apps, to detect and eliminate technical or process-related malfunctions and problems, and to prevent illegal use of the website and apps (e.g. fraudulent booking, cyber attacks). The evaluation of this data by Platinum Shuttle is pseudonymized or anonymized.
In addition, Platinum Shuttle also uses its own cookies, pixels or similar processes or those originating from advertising partners (e.g. search engine providers, advertising networks or sales partners) in order to improve the Platinum Shuttle services or to measure, evaluate, design and improve advertising media. In this respect, Platinum Shuttle uses various analysis tools. Platinum Shuttle also evaluates this data in pseudonymized or anonymized form.
The following cookies, pixels and similar processes may be used as part of the Platinum Shuttle Services:
Google AdWords Conversion Tracker
Platinum Shuttle uses the online advertising program “Google AdWords” and, as part of Google AdWords, the conversion tracking of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google is certified for the “Privacy Shield” (https://www.privacyshield.gov/), which guarantees compliance with the level of data protection applicable in the EU.
We use Google Adwords to draw attention to our offers with the help of advertising material (so-called Google Adwords) on external websites. The cookie for conversion tracking is set when a user clicks on an AdWords ad placed by Google. Cookies are small text files that are stored on your computer system. These cookies generally lose their validity after 30 days and are not used for personal identification. If you have visited a certain page and the cookie has not yet expired, Google and we can recognize that you have clicked on the ad and have been redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can therefore not be tracked via the websites of AdWords customers. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers find out the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information with which users can be personally identified. The data collected is stored and processed in the USA.
If you do not wish to participate in tracking, you can block this use by deactivating the Google Conversion Tracking cookie via your Internet browser under user settings. They will then not be included in the conversion tracking statistics.
You can obtain further information about Google’s data protection provisions at the following Internet addresses:
Google Analytics
Platinum Shuttle uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”)
Google is certified for the “Privacy Shield” (https://www.privacyshield.gov/), which guarantees compliance with the level of data protection applicable in the EU.
Google Analytics uses “cookies”, which are text files that are stored on your computer.
and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including the shortened IP address) is usually transferred to a Google server in the USA and stored there. Platinum Shuttle uses Google Analytics exclusively with the extension “_anonymizeIp()”, which ensures anonymization of the IP address by shortening it and excludes direct personal references. By extension, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity and providing us with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
If you do not agree to the use of Google Analytics, you can adjust the cookie settings of your browser accordingly or deactivate the functions at https://tools.google.com/dlpage/gaoptout. Alternatively, you can deactivate data analysis with Google Analytics for this website by clicking on the following link: [google_analytics_optout]Deactivate Google Analytics[/google_analytics_optout]
You can obtain further information about Google’s data protection provisions at the following Internet addresses:
Google Tag Manager
Platinum Shuttle uses Google Tag Manager, a tool from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”), to manage website tags via an interface. Google is certified for the “Privacy Shield” (https://www.privacyshield.gov/), which guarantees compliance with the level of data protection applicable in the EU.
The Google Tag Manager implements tags. This means that no cookies are used and no personal data is collected. The Google Tag Manager triggers other tags, which in turn may collect data. However, the Google Tag Manager does not access this data.
You can obtain further information about Google’s data protection provisions at the following Internet addresses:
http://www.google.de/policies/privacy
https://policies.google.com/technologies/product-privacy?hl=de
Limo Anywhere
Platinum Shuttle uses the Limo Anywhere service, which is operated by Limo Anywhere LLC, 1341 W Mockingbird Ln Suite 750W, Dallas, TX 75247, USA (“Limo Anywhere”). When using the online reservation under “Booking”, data about your location is collected using cookies and related technologies. The data collected makes it possible to adapt the entries for pick-up addresses to your radius. The transfer of data takes place on the basis of suitable guarantees within the meaning of Art. 46 para. 2 GDPR
You can find more information about LinkedIn’s privacy policy at the following Internet address:
LinkedIn Marketing Solutions
Platinum Shuttle uses the LinkedIn Marketing Solutions service, which is operated by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA (“LinkedIn”). LinkedIn is certified for the “Privacy Shield” (https://www.privacyshield.gov/), which guarantees compliance with the level of data protection applicable in the EU.
When you visit our website, an ID in the form of a cookie is stored on the user’s device. This ID makes it possible to recognize you when you use the site and to record certain usage data. If you visit LinkedIn below, you will be shown advertisements based on the data collected. The data stored and processed in the USA does not make it possible to identify you as a person.
If you do not wish to participate in tracking, you can deactivate the storage of LinkedIn cookies in your browser settings or via https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.
You can find more information about LinkedIn’s privacy policy at the following Internet address:
Right of complaint to the competent supervisory authority
You have the right to lodge a complaint with the supervisory authority responsible for Platinum Shuttle at the following address:
Berlin Commissioner for Data Protection and Freedom of Information
Friedrichstrasse 219
10969 Berlin