Privacy Policy

1. Scope of Application

With this privacy policy, Kay Schaller Platinum Shuttle Limousine Service (hereinafter referred to as "Platinum Shuttle") informs you about how your personal data is handled. We take the protection of your personal data very seriously and safeguard your privacy during processing in accordance with applicable data protection regulations.

This privacy policy informs you as a visitor to the Platinum Shuttle websites, as a user or customer of the Platinum Shuttle online platform, a Platinum Shuttle app or other Platinum Shuttle services (collectively also "Platinum Shuttle Services") about which personal data is processed by Platinum Shuttle and for what purpose. The Platinum Shuttle Services are not directed at minors.

2. Name and Contact Details of the Data Controller

The controller responsible for data processing within the meaning of the General Data Protection Regulation (GDPR) is:

For further information about Platinum Shuttle, please see our Imprint.

3. Contact Details of the Data Protection Officer

You may contact our data protection officer confidentially at any time by post at the above address.

4. Data Security

Platinum Shuttle implements appropriate technical and organisational security measures, taking into account the state of the art, the costs of implementation and the nature, scope, circumstances and purposes of the processing, as well as the varying likelihood and severity of the risk, in order to ensure a level of protection appropriate to the risk for personal data.

The transmission of personal data between your device and Platinum Shuttle is generally encrypted (SSL encryption). You can recognise an encrypted connection by the lock symbol in the address bar of your browser.

5. Provision of the Websites

When using the Platinum Shuttle websites, data about your usage behaviour is automatically collected by your browser (hereinafter "browsing data"). This includes your IP address, status code, the Platinum Shuttle pages visited, date and time of the server request, browser type and version, referrer (previously visited page), files transferred and data volume.

This browsing data is never disclosed to third parties. Processing serves solely to establish and maintain the technical connection during web browsing.

Your data is used by Platinum Shuttle in anonymised form to:

• analyse the use of our websites and to design and improve our service according to demand,
• identify and resolve technical or process-related disruptions and problems,
• prevent unlawful use of our service (e.g. fraudulent bookings, cyber attacks).

Stored log files are deleted or anonymised as soon as they are no longer required. Platinum Shuttle retains log files beyond this period only insofar as you have consented or statutory retention obligations apply.

Legal basis: Art. 6(1)(f) GDPR (legitimate interest). Insofar as you have consented to extended use: Art. 6(1)(a) GDPR.

6. Cookies, Pixels and Similar Technologies

When using Platinum Shuttle, cookies, pixels or similar technologies may be used. Cookies are small text files and pixels are small image files that may be stored on the user's device.

During your visit, Platinum Shuttle sets essential cookies that are technically necessary, improve functionality or make usage more user-friendly (e.g. language, login status).

In addition, Platinum Shuttle uses its own cookies or cookies from advertising partners to improve our service or to measure and evaluate advertising. Where possible, evaluation is carried out in pseudonymised or anonymised form.

You can prevent the storage of cookies at any time in your browser settings and delete existing cookies. However, this may result in individual functions not being available or being available only to a limited extent.

Legal basis: Art. 6(1)(a) (consent) and Art. 6(1)(f) GDPR (legitimate interest).

7. Specific Provisions for the Platinum Shuttle Apps

The Platinum Shuttle apps provide an alternative means of accessing our service. When using the app, Platinum Shuttle may additionally access data such as device name, manufacturer, model, operating system version, app version or SDK version.

You will only receive push notifications if you have consented to them on your device.

A separate "Driver App" is provided for employees and cooperation partners. For the purpose of fulfilling orders, this app transmits, among other things, the guest's name, the date and time of the transfer, flight data, and pick-up and destination addresses. After completion of the journey, the data is automatically deleted.

Legal basis: Art. 6(1)(a) GDPR (consent).

8. Social Media / Social Networks

8.1 Platinum Shuttle Social Media Profiles

Platinum Shuttle maintains pages on social networks such as Twitter, Google, Instagram or Facebook. The respective provider makes detailed information available about which personal data is processed.

8.2 Facebook, Instagram and Facebook Messenger

Platinum Shuttle uses services of the social network Facebook and Instagram (Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland). Via Facebook Messenger and the Instagram app, you can contact us and exchange messages.

9. Data Processing during Registration and Use

Platinum Shuttle processes the following personal data provided during registration, use or booking ("Customer Data"):

• Personal master data: Salutation, title, first name, last name, company, address, postal code, city, country, password
• Contact data: Telephone number, mobile number, email address
• Contract data: Time and type of registration, status
• Journey-related data: Pick-up location, destination, times, flight number, notes for the driver
• Customer history: Previous journeys
• Billing and payment data: Invoices, status, billing address, PayPal address or bank details. Credit card data is never stored by Platinum Shuttle.

Customer Data is used for the personalised fulfilment of the registration relationship, the execution of business transactions in connection with bookings and the fulfilment of the transport contract. Platinum Shuttle passes on Customer Data to transport service providers to the extent necessary to enable the customer to be transported.

Personal data may be transferred to service providers in a third country for the purpose of providing our service. Appropriate safeguards in the form of a data processing agreement (Art. 46 GDPR) are in place for such transfers. When data is transferred to transport service providers in third countries, the data is reduced to the minimum necessary (first name, last name, pick-up and destination address).

Legal basis: Art. 6(1)(b) GDPR (performance of contract). For voluntary information: Art. 6(1)(a) GDPR (consent) and Art. 6(1)(f) GDPR (legitimate interest).

10. Credit Card Data

All bookings with Platinum Shuttle can be paid by credit card. A certified payment provider (Stripe) is used for this purpose, whose systems comply with the applicable security standards (PCI-DSS standard).

Platinum Shuttle itself does not store credit card data at any time and has no authorisation to access the data held by the provider.

Legal basis: Art. 6(1)(b) GDPR (performance of contract) and Art. 6(1)(f) GDPR (legitimate interest).

11. Communication with Platinum Shuttle

If you contact Platinum Shuttle (e.g. by phone, contact form, Facebook Messenger or email), the data you provide will be processed to handle your enquiry and to respond to your request.

Data from contact enquiries is also used — where possible in pseudonymised or anonymised form — to design and improve our service according to demand.

Legal basis: Art. 6(1)(a) GDPR (consent) and Art. 6(1)(b) GDPR (performance of contract and pre-contractual measures).

12. Data Subject Rights

Where personal data concerning you is processed by Platinum Shuttle, you have the following rights as a data subject (Art. 4 No. 1 GDPR):

12.1 Right of Access (Art. 15 GDPR)

You have the right to obtain confirmation as to whether personal data concerning you is being processed and to obtain information about such data.

12.2 Right to Rectification (Art. 16 GDPR)

You have the right to demand the immediate rectification or completion of inaccurate personal data.

12.3 Right to Erasure (Art. 17 GDPR)

You have the right to demand the erasure of your personal data if the data is no longer necessary, you withdraw your consent, you object or the data has been unlawfully processed.

12.4 Right to Restriction of Processing (Art. 18 GDPR)

You have the right to demand the restriction of processing if the accuracy is disputed or the processing is unlawful.

12.5 Right to Object (Art. 21 GDPR)

Insofar as data processing is based on a legitimate interest or concerns direct marketing, you have the right to object to the processing at any time.

12.6 Right to Data Portability (Art. 20 GDPR)

You have the right to receive the data concerning you in a structured, commonly used and machine-readable format and to transmit it to another controller.

12.7 Right to Lodge a Complaint (Art. 77 GDPR)

Without prejudice to any other legal remedy, you have the right to lodge a complaint with a supervisory authority.

13. Data Deletion and Retention Period

We delete your personal data as soon as the legal basis for its processing ceases to apply. In some cases, several legal bases may exist in parallel, or a new legal basis may arise upon the expiry of another (e.g. statutory retention obligations under commercial or tax law).

14. Amendment or Update of this Privacy Policy

Platinum Shuttle may update and amend this privacy policy at any time. Users of the Platinum Shuttle Services will be informed and may be asked for renewed consent.

Cookie Policy

Platinum Shuttle may use cookies, pixels or similar technologies. These are small files stored on your device that allow us to recognise you or to collect information more effectively.

Cookies can be distinguished by their lifespan between session cookies (automatically deleted at the end of the browser session) and persistent cookies (stored beyond the individual session). A distinction can also be made between Platinum Shuttle's own cookies and those of third-party providers.

You can prevent the storage of cookies at any time in your browser settings or delete existing cookies. However, this may result in individual functions not being available or being available only to a limited extent.

Legal basis: Art. 6(1)(a) (consent) and Art. 6(1)(f) GDPR (legitimate interest).

Platinum Shuttle uses essential cookies for:

• Your identification and authentication
• Storing user preferences and settings (e.g. language settings)
• Retaining previously entered information
• Security-related cookies

Google AdWords Conversion Tracker

Platinum Shuttle uses the online advertising programme "Google AdWords" and the conversion tracking service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The conversion tracking cookie is set when a user clicks on a Google-served advertisement. These cookies expire after 30 days and are not used for personal identification.

Google Analytics

Platinum Shuttle uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies that enable analysis of the use of the website. Platinum Shuttle uses Google Analytics exclusively with the "_anonymizeIp()" extension, which ensures anonymisation of the IP address by truncation.

Google Tag Manager

Platinum Shuttle uses Google Tag Manager to manage website tags via an interface. Google Tag Manager itself does not set any cookies and does not collect any personal data.

LinkedIn Marketing Solutions

Platinum Shuttle uses LinkedIn Marketing Solutions (LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA). When visiting our website, an ID in the form of a cookie is stored. This enables us to show you relevant advertisements on LinkedIn without being able to identify you as a person.

You can deactivate tracking via LinkedIn Opt-Out.

Right to Complain to the Competent Supervisory Authority

You have the right to lodge a complaint with the supervisory authority responsible for Platinum Shuttle:

Last updated: May 2018 | Cookie Policy: May 2018