Frequently Asked Questions

We offer exclusive vehicles in four premium categories: Luxury Limousines & Vans, Premium Limousines & SUVs, Business Limousines, and Van vehicles.

All our chauffeurs undergo regular training and possess comprehensive driving safety and service skills, as well as all required licenses (passenger transport license).

Yes, our chauffeurs speak both German and English to provide you with the best possible service.

Our chauffeurs are specially trained to be discreet and professional. Your privacy is always our top priority.

Depending on the chosen vehicle category, we can comfortably and stylishly transport up to 6 passengers.

For quick and easy bookings, please use our online booking form. For more complex bookings or individual requests, we are happy to assist you by phone or email.

Yes, we offer tailored business services specifically for managers and CEOs. We naturally respect internal NDAs and guarantee the utmost discretion. Thanks to direct contact with your chauffeur, short-notice changes can be implemented quickly.

Of course! Simply share your wishes when booking – we will do everything to fulfill your personal requirements.

Yes, short-notice bookings are possible but depend on current availability. Please contact us by phone or email for urgent requests – we will take care of your needs as quickly as possible.

We accept all common payment methods, including bank transfer and credit cards (Visa, Mastercard, and American Express). For business clients, we also offer individual invoicing upon request.

Our flexible cancellation policy for transfer rides allows you to cancel your booking free of charge up to 24 hours before departure.

Absolutely! Your individual schedule is our highest priority, and we flexibly adapt to your wishes and appointments. For maximum flexibility, consider our hourly or daily booking service.

Yes, we offer exclusive vehicles and specially trained chauffeurs for events and private celebrations.

Of course, our limousines and chauffeurs are available by the hour – tailored to your individual needs.

Pets are welcome guests after prior arrangement.

At Platinum Shuttle, exclusivity and the highest service standards are our focus. We deliberately forgo discounts to ensure the value and quality of our services at all times. However, our regular clients benefit from special privileges such as priority booking, complimentary vehicle upgrades (subject to availability), and personalized attention.

Our vehicles are equipped with state-of-the-art technology, including complimentary Wi-Fi subject to availability.

Yes, all our vehicles feature comfortable air conditioning.

Out of consideration for all passengers, smoking is not permitted in our vehicles.

This is generally possible after prior arrangement. We kindly ask that you maintain cleanliness and show consideration for other guests.

Complimentary mineral water is available in all vehicles. We are happy to arrange snacks or individual beverage requests upon prior notice.

Our service is primarily available in the Berlin area and surroundings. Upon request, we also offer nationwide or international rides in cooperation with our partners.

Absolutely, we are happy to organize long-distance transfers and long-haul rides tailored to your wishes.

We typically send driver details approximately 48 hours before the ride. For important rides or by prior arrangement, it is possible to provide contact details earlier – often directly with the booking confirmation.

Yes, you can communicate directly with your chauffeur at any time – for example by phone, SMS, or messenger (WhatsApp, Signal, etc.) – to arrange short-notice changes or individual wishes conveniently.

At the airport, your chauffeur waits for 60 minutes as standard; longer waiting times are available by arrangement. At train stations and other pickup locations, the chauffeur typically waits 15 minutes but will never leave without prior consultation with you or the passenger.

Yes, we offer exclusive VIP options including personal reception, fast-track access, and discreet VIP assistance for a first-class travel experience without waiting times.

Please inform us in advance about additional luggage so we can provide a suitable vehicle. If the luggage doesn't fit in the booked vehicle, we will gladly find a solution together.

We actively track your flight times and adjust your pickup accordingly – so you don't need to worry. For longer delays, waiting time costs may apply depending on availability.